Where are my dividends? A small error costing shareholders big dollars

There's millions of dollars in unclaimed funds floating around. Does some of it belong to you?

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

This may sound like an April Fool's joke that missed the deadline.

But it's not.

An investor friend of mine was lamenting the ASX's recent downturn.

His portfolio is heavily geared on the speculative side and, as such, has been particularly hard hit of late.

For me, his approach to investing is both nerve-racking and highly entertaining.

He gets a lot of "hot tips".

Sometimes they pay off, mostly they don't.

But when they do pay off, they really pay off.

And when things take a turn for the worse, he feels it most.

A few years ago, I told him to look at balancing his portfolio and mentioned that he should check out the Vanguard Australian Shares Index ETF (ASX: VAS).

Being the kind of investor he is, I was surprised when he told me he had snapped up a significant amount of Vanguard Australian shares.

So, in a bid to console my investor buddy, I asked him if he still held the Vanguard shares he bought about five years ago.

It turns out he did.

So, I reminded him that he had done well to hold them and enjoyed reasonable gains over the years.

He scoffed at me and described the returns as "paltry" before reminding me how he got in on the ground floor with Tesla (NASDAQ: TSLA).

This is a story he loves to recount at every opportunity.

And credit where credit is due.

"Well, it's not so paltry, particularly when you count the dividends," I reminded him.

"Dividends?" He replied.

It turned out he hadn't factored in the dividends he had been collecting over the years.

Or rather, the dividends he should have been collecting over the years.

We checked his CommSec account, and it turned out he had never received any of his Vanguard dividends.

We tried to get to the bottom of the issue and contacted CommSec.

It turned out he hadn't nominated whether he wanted to reinvest his dividends or take the cash.

In fact, my investor friend was not familiar with the potential benefits offered by a Dividend Reinvestment Plan (DRP). But that's another story for another time.

After contacting the share registry for the Vanguard Australian Shares Index, which in this case was Computershare Ltd (ASX: CPU), we started to investigate the problem.

My investor buddy had neglected to provide the registry with up-to-date details.

In fact, it seems he didn't provide them with any details. Ever.

The registry instructed him to provide his details, asked him to fill out a few forms, and said he would receive his dividends.

And so my investor buddy was significantly better off.

I must say I found the whole process highly amusing.

But in the end, it was my investor friend who was really laughing.

Then it got me thinking.

An ASX investor in a business shirt and tie looks at his computer screen and scratches his head.

Billion-dollar black hole?

I wondered how common this issue was.

I got in touch with someone who once worked at a registry and was more familiar with these things and was told that I would be "surprised by how often this sort of thing happens".

Had I just uncovered a billion-dollar black hole?

According to the Australian Securities and Investment Commission, "there's around $2.3 billion of lost money to be claimed from bank accounts, shares, investments and life insurance policies".

The Australian Shareholders Association stated that it is "very common for shareholders to lose touch with the companies they invest in".

"More than 150,000 small investors have forgotten about $451 million worth of shares. Australia has $1.1 billion dollars of unclaimed money."

It turns out my friend is not alone.

And although I wasn't the first to uncover the potential millions of dollars in lost dividends, I knew, at the very least, I had my next Motley Fool story.

And I helped someone get a bit richer.

Perhaps more than one person. Have you checked your dividends lately?

Motley Fool contributor Steve Holland has positions in Vanguard Australian Shares Index ETF. The Motley Fool Australia's parent company Motley Fool Holdings Inc. has positions in and has recommended Tesla. The Motley Fool Australia has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Scott Phillips.

More on Dividend Investing

A little boy in flying goggles and wings rides high on his mum's back with blue skies above.
Opinions

Why I think now is a great time to buy Qantas shares for long-term passive income

Qantas shares are now trading on a fully franked dividend yield of 5.5%.

Read more »

Woman smiling with her hands behind her back on her couch, symbolising passive income.
Dividend Investing

Don't want to rely on your wage? Build a second income with these ASX shares

Dividend payments can supplement a wage, here are two top contenders for goal.

Read more »

Australian dollar notes in the pocket of a man's jeans, symbolising dividends.
Dividend Investing

Retirees, check out this new $330m listed investment company which aims to pay monthly fully franked dividends

If you're looking for income, this might be just the thing.

Read more »

A businessman looking at his digital tablet or strategy planning in hotel conference lobby. He is happy at achieving financial goals.
Dividend Investing

2 ASX dividend stocks Morgans rates as buys

Let's see what the broker is bullish on this month.

Read more »

Happy young woman saving money in a piggy bank.
Dividend Investing

Here's how much I'd need to invest in BHP shares to generate a $100 monthly income

BHP is one of the ASX’s top dividend payers and could be a good option for income investors.

Read more »

Dividend Investing

These buy-rated ASX dividend shares offer 7% to 8% yields

Morgans is expecting some big dividend yields from these shares.

Read more »

Woman in bed rolls over to hit clock
Dividend Investing

14 ASX shares about to go ex-dividend

Stocks going ex-dividend include Flight Centre, Perenti, NRW Holdings, and Service Stream.

Read more »

Australian dollar notes in the pocket of a man's jeans, symbolising dividends.
Dividend Investing

How many Santos shares do I need to buy for $10,000 a year in passive income?

Santos shares have delivered two yearly dividend payouts since 2019.

Read more »