ASX 200's pumping Friday, but Telstra's not. What's going on?

While the rest of the stock market is partying, Australia's biggest three telcos are struggling after a federal court ruling.

| More on:
A woman holds an old fashioned telephone ear piece to her ear while looking unhappy sitting at a desk with her glasses crooked on her nose and a deflated expression on her face.

Image source: Getty Images

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

After a jubilant time on Wall Street overnight, the S&P/ASX 200 Index (ASX: XJO) is following suit on Friday.

At lunchtime, the Australian index was going for 2.75% higher, lifting the mood for all investors.

Even though ASX technology shares were leading the rally, the two biggest telecommunications stocks were underperforming. Telstra Group Ltd (ASX: TLS) shares were up just 1.14% and the TPG Telecom Ltd (ASX: TPG) stock price was 1.55% higher. 

So what's going on?

A promise that couldn't be fulfilled

The muted investor enthusiasm might have to do with a federal court ruling that was revealed on Friday morning.

The Australian Competition and Consumer Commission (ACCC) announced it was successful in its court case against the two ASX-listed giants — plus the number two player Optus — in getting them to admit they misled consumers on NBN speeds. 

Telstra was penalised $15 million, Optus $13.5 million and TPG was fined $5 million for breaching Australian consumer law.

The offences related to the companies' statements about their 50Mbps and 100Mbps fibre-to-the-node plans.

Each telco promised to tell customers within a reasonable time if their actual NBN speeds could not reach the plan they were paid for. The companies all claimed those customers would be offered a slower and cheaper plan with a refund.

That was found to be misleading because none of the companies actually had "adequate systems, processes and policies" to fulfil the promise.

"Some customers may have paid for a 50 or 100Mbps plan believing their NBN connection could support the higher download speeds, even though they would have been better off paying for a lower speed plan," said ACCC commissioner Liza Carver.

"It is illegal for businesses to make false or misleading representations to consumers about the performance characteristics, nature, standard or quality of products and services."

Almost 120,000 customers were impacted by the breach across the three internet providers.

According to the consumer watchdog, all three telcos have now implemented remediation programs and contacted affected customers to dish out refunds.

Telstra, Optus and TPG were also ordered to pay a part of the ACCC's legal costs.

Motley Fool contributor Tony Yoo has no position in any of the stocks mentioned. The Motley Fool Australia's parent company Motley Fool Holdings Inc. has no position in any of the stocks mentioned. The Motley Fool Australia has positions in and has recommended Telstra Corporation Limited. The Motley Fool Australia has recommended TPG Telecom Limited. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Scott Phillips.

More on Share Market News

a woman holds her hands to her temples as she sits in front of a computer screen with a concerned look on her face.
Share Market News

These are the 10 most shorted ASX shares

Let's see which shares short sellers are targeting this week.

Read more »

Two cheerful miners shake hands while wearing hi-vis and hard hats celebrating the commencement of a HAstings Technology Metals mine and the impact on its share price
Share Market News

Westgold unveils spin-out of non-core Reedy and Comet gold assets

Westgold Resources will demerge its non-core gold assets to Valiant Gold via an IPO, aiming to unlock value for shareholders.

Read more »

A senior couple discusses a share trade they are making on a laptop computer
Share Market News

IperionX secures US Navy deal with Carver Pump order

IperionX secures Carver Pump order for US Navy, signalling accelerating production of critical titanium components.

Read more »

Coal miner holding a giant coal rock in his hand making a circle with his hand, symbolising a rising share price.
Broker Notes

Expert says this strategic ASX mining stock could rocket 219% or more

Big upside potential.

Read more »

Emotional euphoric young woman giving high five to male partner, celebrating family achievement, getting bank loan approval, or financial or investing success.
Share Market News

Neuren Pharmaceuticals wins DAYBUE STIX FDA approval

The FDA has approved DAYBUE STIX, a new powder option for Rett syndrome that grows royalty streams.

Read more »

Two hands being shaken symbolising a deal.
Share Market News

Fortescue to acquire Alta Copper: What it means for investors

Fortescue has announced a binding agreement to acquire the rest of Alta Copper, strengthening its copper portfolio in Latin America.

Read more »

Woman calculating dividends on calculator and working on a laptop.
Share Market News

DigiCo Infrastructure REIT declares 1H FY26 distribution: Key dates and outlook

DigiCo Infrastructure REIT declared a 6.0 cent 1H FY26 distribution and continues expanding its global data centre footprint.

Read more »

People with their hands underneath each other's hands holding a plant.
Growth Shares

2 ASX growth shares I'd buy today for growth and income

Both of these businesses are delivering excellent progress.

Read more »