Where did it all go wrong for NAB's CEO?

Form over function and spin over substance? Or an inability to admit mistakes and apologise?

| More on:

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

a woman

It's 4.34am on Saturday morning as I type these words.

No, I haven't fallen for one of those 'Get up at 4am to be as productive as this guru' fads.

I'm up, in part at least, because my 6yo woke me up an hour ago, and I couldn't get back to sleep.

Truth be told, these days I've become a morning person. Maybe I'm getting old, or maybe my body has just adapted to the sleeping patterns of my young bloke.

If you can't beat 'em, join 'em, right? I'm in bed earlier than I used to be, so I'm up earlier, too.

And there's something about the quiet solitude just before dawn.

(Yes, he went back to sleep. He's sleeping soundly. I, on the other hand…)

I wonder how the soon-to-be-former NAB Chair, Ken Henry, and CEO Andrew Thorburn, have slept these past few days.

I doubt either man got much sleep on Monday night after Royal Commissioner Kenneth Hayne skewered them both in his report. Tuesday likely wasn't much better. A combination of wishing they could have their time in the witness box again, combined with trying to work out how to dig themselves out of the PR hole they were in, I'd imagine.

Of course, by Thursday night, both men had fallen on their swords, deciding that they just couldn't win the battle. Public trust in banks is likely at an all-time low, and NAB, having had its leaders singled out, was in the toughest spot.

I can only assume the other NAB directors were forming the view that both men's positions were untenable. What role, if any, they had in Henry and Thorburn's decision, we may never know.

On one hand, I could imagine that an enormous weight has been lifted off their shoulders, much as former Senator, Sam Dastyari, described the experience of resigning from parliament. Knowing that the ordeal was now over, barring the professional eulogies, must be a relief after a torrid six or so months.

On the other, I wonder if they wake regularly, just trying to grasp how it all went so wrong. To be clear, I don't know either man. I've never met them, and haven't spoken or corresponded with them.

But I imagine it might go something like this:

We were honest with the Royal Commission. Pragmatic. Realistic. We tried to answer questions in a detailed, professional way. Running a bank isn't easy. We can't know everything, and NAB's antiquated systems can only deal with so much. Mistakes happen, and they'll be fixed, but things weren't as bad as people were painting them. And nothing sinister or systemic.

Sure, that might have come across as a lack of contrition, And yes, maybe the tone seemed defensive and dogmatic. But we were trying to be honest, upfront and realistic.

Were the other bank CEOs really, truly, as sorry as they appeared? And weren't they also just doing their best, just like us? Wasn't it — in some small or large part — a dog-and-pony show to please the cameras? Surely that's not the only way we'll be judged….

Or maybe it wasn't. I don't know, and we may never find out. But I can't help but wonder if the removal, at least ostensibly at their own hand, of two of the most senior bankers in the country, owed more to form than function… to spin, rather than substance.

That's the conversation I pick up this week with my friend and colleague Anirban 'Doc' Mahanti in The Motley Fool's podcast, Motley Fool Money.

(We also talk about the renewed trade tensions between the US and China, the revolving doors being metaphorically put in corner offices around corporate Australia, the RBA's concession on interest rates and we dip into the Fool mailbag.)

If you've already subscribed to the podcast, thank you, and that episode will be waiting in your download queue. If not, why not give it a try? We aim to educate, amuse and enrich, and we think you'll enjoy it.

(Of course, we would say that, wouldn't we? Still, it's free… why not give it a try!)

Here's how to listen:

  • If you're an Apple iTunes user, click here to subscribe.
  • If you're on Android, search 'Motley Fool Money' in your favourite podcast app (make sure you select the one with the Motley Fool and Triple M logos). If you don't currently have a podcast app, try PocketCasts, available in the Google Play store.

Have a great weekend.

Fool on!


Scott Phillips
Chief Investment Officer
Motley Fool Australia

Motley Fool contributor Scott Phillips has no position in any of the stocks mentioned. The Motley Fool Australia owns shares of National Australia Bank Limited. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy. This article contains general investment advice only (under AFSL 400691). Authorised by Scott Phillips.

More on Share Market News

An older man wearing a helmet is set to ride his motorbike into the sunset, making the most of his retirement.
Share Market News

Here is the average Australian superannuation balance at age 67 in 2026

Are you on track for a comfortable retirement? Let's look at the numbers.

Read more »

Australian notes and coins symbolising dividends.
Dividend Investing

A once-in-a-lifetime opportunity to snap up this 10.75% ASX dividend yield?

This company combines a huge yield with many other positive attributes.

Read more »

Fancy font saying top ten surrounded by gold leaf set against a dark background of glittering stars.
Share Gainers

Here are the top 10 ASX 200 shares today

It was a horrid end to the trading week.

Read more »

A man looking at his laptop and thinking.
Broker Notes

Buy, hold, sell: Guzman Y Gomez, Lovisa, and Newmont shares

Let's see what analysts at Morgans are saying about these shares.

Read more »

Contented looking man leans back in his chair at his desk and smiles.
Broker Notes

Brokers name 3 ASX shares to buy today

Here's why brokers are feeling bullish about these three shares this week.

Read more »

Concept image of a businessman riding a bull on an upwards arrow.
Share Gainers

7 ASX 200 stocks racing higher in this week's sinking market

Investors sent these seven ASX 200 stocks flying higher despite this week’s big market retrace. But why?

Read more »

Australian dollar notes in the pocket of a man's jeans, symbolising dividends.
Share Market News

Centuria Industrial REIT declares quarterly distribution for March 2026

Centuria Industrial REIT declared an unfranked 4.2 cent quarterly distribution, due to be paid in late April 2026.

Read more »

A woman with strawberry blonde hair has a huge smile on her face and fist pumps the air having seen good news on her phone.
Share Gainers

Why Catapult, DroneShield, Karoon Energy, and WiseTech shares are charging higher

These shares are ending the week with a bang. Let's find out why.

Read more »